Frequently Asked Questions
1. So how does cleverbastards work?
When you buy from us we send a clever email to one of our fabulous (and very reliable) suppliers who send your goodies directly to you (if you order from more than one supplier items may arrive at separate times). Our suppliers are very responsive and keep us up-to-date with your order’s progress, and we in turn make sure that you are informed along every step of the way.
2. When do I get my stuff?
Products that are stocked take 1 – 2 working days to dispatch. Items that require some finishing, such as jewellery, or hand-printed and hand-made goods, may take 3 – 14 working days, depending on the item. Please refer to the product pages for expected delivery times.
3. Do I pay for shipping in NZ?
We ship FREE within New Zealand, excluding furniture, from the tip top of the North Island to the bottom of the deep South - which is perfect if you live somewhere like Zanzibar and want to get a present for your dear old mum who lives in Te Awamutu.
4. Do I pay for shipping if I don’t live in NZ?
Yes, overseas customers pay for shipping. For overseas shoppers, some items may already have a standard shipping quote for particular countries (like Australia). This quote will appear when making an order. However, where there isn’t a quote, please feel free to email us for one.
5. Can I make a purchase if I don’t live in New Zealand?
Yes, we ship to the world! However, if you are interested in purchasing large items or furniture items please enquire first. Please be aware that you may have additional charges like VAT or import tax. We cannot take responsibility for these added costs.
6. Can I return my purchase if it’s damaged or broken?
Yes, if an item arrives at your doorstep a bit sad and damaged we will replace for you at no cost! Please send us a photo of the damaged goods.
7. Can I return an item that I don’t want anymore?
Yes, but unfortunately we are unable to provide refunds. We do however offer exchanges and store credit. Please email us first prior to returning the item(s) as the item will need to be sent to the supplier who originally sent them. Return postage is at the customer’s expense. Returns are at our discretion.
9. Do you Offer Laybys?
We are able to offer laybys via regular payment installments. These can be processed via credit card or direct credit. Please contact us via email info@cleverbastards or call the office to speak to Paul Kayser of Neesh Ellis on 09 575 9864, to discuss this further.